Refund Policy: Cancellations received in writing 30 days before the training course will be refunded less a 10% registration fee.  For cancellations done after this period no refunds or credits will be issued for any reason, including no-shows.

Substitutions: If you cannot attend, you may send a substitute from your organization at no extra cost. Submission must be submitted in writing and sent directly to

Other: We occasionally use photographs or company names of participants in our promotional material. By attending, you agree the usage of such photos or company name in such a manner.  

Changes: Lucrima B.V. keeps the right to substitute a presenter or program, or to change times or a program or event.  Where possible, we will post these changes to our Web site at

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